Just Say

,

II

Here's a

user-friendly g:.:ide to sidestepping presumptuous pals, demanding k~';:4~

and overbearing bosses

It's wonderful to be a giving, ";;,,,"b people-pleaser. But if you consistently put other people's. I elings and needs ahead of your own, you'll ~e •.•• ei' aChieve your own goals. Master the art of "no"

by invoking the following tactful ~nd effective "n«H:an-do" strategies.

.Request: Your best friend ann~unces she's coming to stay with you this weekend, but - eek! - you're swamped!

XRefusal: Explain that you want'to see her, too, and that you hate saying "no," but the timing is off and you just ~an't accomzp.odate guests now. Then ­ an -----is is the most important part ,listen to the feelings she expresses in hel _ "sponse and sympathize. SometHing like, "I'm so sorry to disappoint you" works well, suggests Andrea Corn, ani adjunct professor of sports psychology at St. Thomas University in Miami. "Really good friends realize they can't get

>q&S tip

everything they want when they want

it," assures Corn. Tempted to relent?

Just remind yourself of

the consequences of giving in (resent-

ment, exhaustion, not

getting the bedroom painted, etc.) .

• Request: Your teenager

wants to drive around with his friends at night, unchaperoned.

XRefusal: Calmly and kindly cite the reasons why you don't think he is ready for this privilege. Junior will predictably counter that he can drive as well as Mario AndrBtti and that your safety concerns are unfounded. Here's your comeback: "I know this seems unfair. I could be wrong. But I'm your parent

and it is my job to safeguard your welfare. If anything ever happened to you, I would never forgive myself" Kids can handle disappointment from their parents as long as they feel loved and respected by them, assures Stanley Goldstein, Ph.D., author of Troubled Children / Troubled Parents .

• Request: The boss asks you to work this weekend.

XRefusal: Never say "no" to a boss! Instead, investigate and negotiate.

Find out exactly what your boss needs and what is involved. Do you need to be on-site Saturday or could you do the project on weekday evenings? Always show goodwill, and if you can't oblige the specific request, offer a solution to help your superior achieve her objective. If you routinely find yourself turning down a boss, it's time to renegotiate the parameters of your job or to find another one.

.Request: Another school mom begs you to take over the soccer car pool.

XRefusal: Cite a prior promise with the explanation that it must be honored or another person (your husband, boss, etc.) "will kill me." Then, soften the blow with a peace offering, such as a promise to pack snacks, chaperone or coach in the future. "The real key is communication and goodwill," advises Corn.

Lessen the sting of declining an invitation by starting off with a compli­ ment: "I'm so flattered that you thought of me" or "You always throw such great parties!"